Frequently
Asked
Questions
Q)
Is my On-Line Credit Card transaction safe?
A) We're proud of our Secure Server. Secure transactions travel encrypted.
In seven years of on-line Commerce we've never lost a single Order!!!
Q)
When is my Credit Card charged.
A) Credit Card charges are not processed until your Order is completely
processed and ready to ship.
Q) How can I contact Customer Service with a question or if there is a problem?
A) Customer Service email is monitored 10-12 hours daily during the
week, and occasionally on weekends and holidays, to help with any
questions. Email us at customerservice@performance.com.
Q) How soon can I expect my Order to arrive?
A) All orders are shipped via U.S. Mail, either First Class or Priority Mail. Your order should be processed and in the mail within the next 2 business days (we do not ship on weekends or holidays.) Our goal is to ship all Orders within 24 to 48 hours of arrival, but please keep in mind that sometimes circumstances occur that are out of our control and it make an order 3 days or more before it leaves our warehouse, although this is a very rare occurence.
Q)
Will I be able to get hold of a live human, if there is a problem?
A) Our Customer Service folks monitor E-Mail on-site, and on-call, multiple
times daily and weekends. Someone will get back with you as quickly as
possible.
Q)
What about Returns?
A) We are no longer accepting returns unless the product you receive is
defective. In that case, the defective item will be replaced with
the same title.
Our
Statement Of Faith: The
Owner/Management of Performancetracks.Com have been in the business of
marketing Southern Gospel Music products for many years. Our
mail-order service has operated online for over ten years. It is
our desire to continue to bring you the latest, finest quality products
available in our field of service. The ability to enhance your personal
ministry, or the music ministry of your Church, is our prayer!!! Our business
is dedicated, before God, to that service.
Thank
you for letting us be a part of your music!!!
1661 Mallory Lane
Franklin, Tn. 37027
